Claims for any damage must be made within 5 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included. A 15% restocking fee will be charged for any items returned without its original packaging or RA number. No returns will be allowed without prior written authorization. All credits will apply as store credit. Credit card refunds cannot be issued. It is the customer's responsibility to bring the products to our facility for exchange. The customer is responsible for ensuring the secure packaging of returned items to prevent damage during transit. We will not be liable for any costs associated with damage or loss of returned items during transit. No store credit is issued after 15 days (absolutely no returns for special orders). Prices on this invoice does not included shipping and handling fees. Shipping and handling are non refundable (including but not limited to all refused and unaccepted packages).